Terms and Conditions

The information below (together with the documents referred to in it) tells you the terms and conditions on which we supply any of the products (including CT1 and other goods) (“Products”) listed on our website https://shop.ct1.com (“our site”) to you.

Please read these terms and conditions carefully before ordering any Products from our site as they affect your rights and liabilities under the law and set out the terms under which we make the Products available to you.

 

By ordering any of our Products, you agree to be bound by these terms and conditions. Please tick the box marked “I agree with terms & conditions” if you accept them when checking out.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

These terms and conditions, and any Contract between us, are only in the English language.

 

1. INFORMATION ABOUT US

1.1

(a) shop.ct1.com is a site operated by C-Tec (NI) Limited (“C-Tec/CT1/us/we”). We are registered in Northern Ireland under company number NI055929 and with our registered office at Unit 6 Ashtree Enterprise Park, Rathfriland Road, Newry, County Down, BT34 1BY. Our contact details in respect of Products ordered from our site are: Unit 6 Ashtree Enterprise Park, Rathfriland Road, Newry, County Down, BT34 1BY. Our e-mail address for general queries is onlineshop@ct1.com. Our VAT number is 867204416.

(b) Your use of our site and orders placed by the site are subject to:

- these Online Shop terms and conditions;

- our Privacy Policy (https://www.ct1.com.com/privacy-policy), which sets out how we use your personal information;

- if you are using a CT1 online account then any applicable supply agreement provided to you via the CT1 online account.

 

2. PRODUCTS

2.1 The images of Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. The packaging of Products may vary from that shown on images on our site.

 

3. YOUR STATUS

3.1 By placing an order through our site, you confirm and agree that:

(a) you are legally capable of entering into binding contracts (and if you are a business user, you confirm that you have the authority to bind any business on whose behalf you use our site to order Products);

(b) you are at least 18 years old;

(c) you are resident in either the United Kingdom or Republic of Ireland; or are ordering to a location within the United Kingdom or Republic of Ireland.

 

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

4.1 Your order is an offer to buy from us. When you are placing an order, the following steps have to take place before a contract for the sale of Products (“Contract”) is made between us in relation to your order:

(a) browse our site and add any items that you wish to buy to the shopping cart by clicking ‘Add to basket’. After you have finished your selection, click on ‘Checkout’. You will be asked to complete your personal details, delivery details and method of payment (or if you already have an account with us, you will be asked to sign into your account);

(b) you place your order for your Product be pressing the “Pay Now” button at the end of the checkout process and submitting your payment details to us;

(c) before placing your order, the checkout process will give you the opportunity to review and, if necessary, to change your selection of Products and/or correct any errors in your order information. Please take the time to read and check your order at each page of the order process;

(d) before placing your order, you will be asked to click to confirm that you accept our terms and conditions. If you do not wish to be bound by what you read you should not place any orders through our site;

(e) once you have submitted your order details, you will see an on screen acknowledgement and you will receive an automatic e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in paragraph 4.1(f); and

(f) unless we contact you to notify that we do not accept your order, your order will be accepted by us when we despatch the Products to you. In addition to the rights set out in paragraph 6 below, you can cancel your order at any time before despatch (at no cost to you). You can log into your account and view orders placed at any time.

4.2 We take payment from your card when we process your order and have checked your card details.

 

5. OUR RETURNS AND REFUNDS POLICY

5.1 If the Product is faulty or defective, you should contact the Stockist who facilitated and sent your order. If you do not know who this is, please email onlineshop@ct1.com with your Order Number, and a member of our team will assist you in finding their contact details.

5.2 C-Tec NI Limited will take no responsibility for refunding products and will not enter into any discussions surrounding this. Responsibility for this lies with the Stockist who facilitated and sent the order to the customer.

 

6. AVAILABILITY AND DELIVERY

6.1 Products are subject to availability. In the event that we are unable to supply the Products, for example because that Product is not in stock or no longer available, we will telephone you as soon as possible (and no more than 3 working days following receipt of your order) and we will not process your order. If possible, we will give you the option of continuing with your order with a longer delivery lead time or continuing with part of your order. A full refund will be given where you have already paid for any Product(s) which cannot be supplied as soon as possible, by the same method in which the payment was originally made.

6.2 Deliveries are restricted to the United Kingdom and Republic of Ireland.

6.3 Our aim is to deliver the Products to you within the times displayed on the website for the Product. If we cannot deliver the Products within the time shown, we will contact you by either telephone or e-mail to provide you with a revised estimate.

6.4 Products will be dispatched by one of our fulfilment agents. Important: where your order is for more than one product, please note that we use different fulfilment agents across our range of products. Due to the need to comply with health and safety legislation, these may be delivered by a separate delivery vehicle therefore, we are unable to guarantee that all the items in your order will be delivered at the same time, or on the same day.

6.5 Time for delivery shall not be of the essence. This shall not affect any rights which you may have as a consumer.

6.6 Delivery will be made to the address specified by you when you place your order. This must be an address within the United Kingdom or Republic of Ireland.

6.7 It is your responsibility to arrange inspection of the Products immediately upon delivery. Your inspection of the Products does not affect any rights you may have if the Products are defective on delivery.

6.8 Any delivery charges will be clearly marked on our site and at the checkout and added to your order.

 

7. RISK AND TITLE

7.1 The Products will be at your risk and responsibility from the time of delivery. Delivery will be completed when we deliver the Products to the address you gave us and you (or a person you have identified) has taken physical possession of the Products.

7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including any delivery charges.

 

8. PRICE AND PAYMENT

8.1 The price of any Products will be as quoted on our site. We use our best efforts to ensure that the prices of Products are correct at the time when the relevant information was entered on the system. However, if we discover an error in the price of Product(s) you ordered, please see paragraph 10.5 below.

8.2 Prices on our site exclude VAT and the applicable current rate chargeable in the UK will be added upon checkout. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

8.3 Prices of Products quoted on our site do not include delivery charges. Our delivery charges are as set out on our site from time to time.

8.4 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already despatched the Products.

8.5 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that:

(a) where a Product's correct price is less than the price stated on our site at the time you placed your order, we will charge the lower amount when dispatching the Product to you.

(b) if a Product’s correct price is higher than the price stated on our site at the time you placed your order, we do not have to provide the Product(s) to you at the incorrect (lower) price as the Contract between us will not yet have been formed. We will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct (higher) price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

8.6 Payment for all Products must be by credit or debit card and in pounds sterling only. We accept payment from all major credit and debit cards providers. When placing an order, you confirm that the form of payment you use to make payment to us is yours and that you have authority to place the order.

8.7 We use PayPal / Stripe to protect your credit or debit card information and ensure your security. We only see the last four digits of your credit/debit card information. When the order is processed it will be encrypted and processed by Paypal / Stripe / Magento. Information can be found at www.paypal.com or www.stripe.com

 

9. PRODUCT SPECIFICATION

9.1 Sometimes the product specifications from the manufacturer may change, in which case we will contact you to ask for your instructions and ask you if you would like a substitute of the same or better quality at the same price. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

9.2 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

9.3 We are under a legal duty to supply Product(s) which conform to the Contract.

 

10. OUR LIABILITY

10.1 Wherever possible, we will pass on the benefit of any manufacturer’s warranty to you. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Products. If you are a consumer, a manufacturer’s guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

10.2 This paragraph 12.2 only applies if you are a consumer

If you are a consumer, we are responsible for losses you suffer as a result of us breaching these terms and conditions or for our negligence if the losses are a foreseeable consequence of our breach or negligence. Losses are foreseeable where they could be contemplated by you and us at the time we entered into the Contract. We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

If you are a consumer, nothing in these terms and conditions excludes or limits in any way our liability:

(a) for death or personal injury caused by our negligence;

(b) for defective products under the Consumer Protection Act 1987;

(c) for fraud or fraudulent misrepresentation;

(d) for breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(e) for breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(f) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Where you are contracting as a consumer, no provision of these terms and conditions will affect your statutory rights.

 

11. WRITTEN COMMUNICATIONS AND NOTICES

11.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

11.2 All notices given by you to us in accordance with these terms must be emailed to us at onlineshop@ct1.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified above (although communications related to your order will not be via notices on our website).

11.3 Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

 

12. TRANSFER OF RIGHTS AND OBLIGATIONS

12.1 The Contract between you and us is binding on you and us and on our respective successors and assigns.

12.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. However, we will not withhold our consent without good reason.

12.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract but this will not affect your rights or our obligations under the Contract. However, we would notify you of any such action and, if the Contract has yet to be performed by us, you would have the right to cancel the Contract.

 

13. EVENTS OUTSIDE OUR CONTROL

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

13.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action;

(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) impossibility of the use of public or private telecommunications networks; or

(f) the acts, decrees, legislation, regulations or restrictions of any government.

13.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

13.4 In the event that a Force Majeure Event continues for a period of 30 days or longer, you shall have a right to cancel a Contract. To cancel a Contract, you must inform us by calling us on 028 3083 4892. We will process any refund due to you as soon as possible.

 

14. TERMINATION

14.1 We may end a Contract by notice to you in writing (such notice to have immediate effect), without affecting any other rights which we may have if:-

(a) except in the case of a genuine dispute, you have failed to pay any amount which you owe us under this Contract; or

(b) you commit any material breach of the terms and conditions of this Contract.

 

15. DATA PROTECTION

15.1 We will use the personal information that you provide to us as part of your order, or during subsequent correspondence or communications, for the purpose of processing your order and managing your account. Also, if you agree, by ticking the box where prompted on the order form, we (or one of our group companies) and the Stockist assigned to your order, may send you e-mails with details of other products or services we think may be of interest to you. However, you can opt out of receiving further marketing at any time by using the opt-out function in any e-mail you receive from us, or by contacting us at onlineshop@ct1.com.

 

15.2 When you visit our website we issue a “cookie” that allows us to identify your computer. The cookie contains information that allows customers to navigate through the site. This information is removed from the cookie at the end of the checkout process. Navigational information may be used to monitor customer traffic patterns, website usage and help us develop the design and layout of our website. Please see our Cookies Policy for further details on how we use cookies (https://shop.ct1.com/cookie-policy). For further information about cookies, visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

 

16. WAIVER

16.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

16.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

 

17. SEVERABILITY

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

18. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

18.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

18.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we despatch the products (in which case we will assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within fourteen working days of receipt by you of the Products).

 

19. LAW AND JURISDICTION

19.1 Contracts for the purchase of Products through our site will be governed by Northern Irish law.

19.2 If you are a consumer, we and you both agree that any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of Northern Ireland.

19.3 If you are a business user, we and you both agree that any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

 

20. CONTACT INFORMATION

If you wish to contact us for any reason, including because you have a complaint, you can contact us by calling 028 3083 4892, emailing us at onlineshop@ct1.com or writing to us at C-Tec NI Limited, Unit 6 Ashtree Enterprise Park, Rathfriland Road, Newry, County Down, BT34 1BY.

IF YOU ARE A CONSUMER who has purchased a product through our online shop and we have not resolved your complaint to your satisfaction, you may be able to refer your complaint to an approved Alternative Dispute Resolution (“ADR”) body. An ADR body relevant to goods and services provided by CT1 is The Consumer Ombudsman. The Consumer Ombudsman is a free and independent service for consumers to resolve disputes which can be accessed at http://www.consumer-ombudsman.org/. Or you may wish to raise a complaint via the Online Dispute Resolution (“ODR”) platform. You can access the ODR platform here at http://ec.europa.eu/odr.

Please note that CT1 is not a member of The Consumer Ombudsman and it is not obliged to use any ADR service.